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Are you considering migrating your CRM from Salesforce to HubSpot? This blog is not to convince you to stay or to go, but to show the main things you need to consider before making a decision. These are two different platforms that might accomplish different business needs. You may end up using both at the same time.
Oftentimes, people using Salesforce wish for a more user-friendly platform that hosts CMS (website management), Marketing, Sales and Service tools all together in one system. If that’s you, you’re a great candidate for migrating your efforts from Salesforce to HubSpot.
HubSpot offers several different tiers of CMS, Marketing, Sales and Service tools while the CRM collects the data in the background to keep all your processes connected with each other. However, if you need a system that relies heavily on complex sales processes and reports, and you don’t need marketing or service tools, you may be happier staying in Salesforce.
Overall, one of the main forces that creates mixed feelings between the two platforms is how complicated it is to learn:
This is where HubSpot can become your best friend as the platform is easy to use, intuitive and has tons of free support and online certifications.
Before you do anything between the two platforms, you need to decide if you want to transfer everything to HubSpot and disconnect Salesforce, or if you plan on keeping both platforms running at the same time.
Why would I want to keep both? You may be wondering.
Well, if you have complex sales processes, need complex reports, and your goals are currently being achieved using Salesforce, keep up with the good work!
But if on top of that, you also need marketing tools, service tools and/or a CMS, or you need a system that is easier for all your team members to use, that’s when you can use an integration to HubSpot and take advantage of the best of both worlds.
By navigating to Settings > Integrations > Connected Apps, you can sync your Salesforce account to HubSpot and have data come into HubSpot from Salesforce. That’s an easy way to have both platforms communicating and make sure data is available for any type of activity.
However, if you feel like you would still be happy using HubSpot’s sales tools and you need other Hub tools such as Marketing and Service, you might choose to make the switch and move forward with a migration.
This stage involves a lot of researching, planning and documenting. Know your processes, document them, and research which HubSpot tools correspond to what you would use in Salesforce.
If you don’t see the exact functionality in HubSpot, there is always a workaround that can be either done by third-party software (HubSpot has tons of integrations available) or it can simply be recreated with other HubSpot tools to achieve the same goal.
Take this time to ask a lot of questions and document what each part of your processes will look like in HubSpot. Here are some topics to think about:
Make a checklist of essential objects to transfer to HubSpot such as:
What other objects are essential for your business? The number and types of objects are what’s going to drive the migration steps and complexity. This planning stage is the longest and most important part of this process.
This will depend on the size of your database and complexity of processes.
The Salesforce native integration in HubSpot was built to have both platforms running together. That means you don’t necessarily need to use it to do your migration and migration is not always the best approach. Smaller amounts of data can be exported from Salesforce and imported into HubSpot via a CSV file, for example.
Make sure to wait to disconnect your Salesforce until after your processes are rebuilt in HubSpot or at least until a solid plan is in place and you have downloaded a backup of all data.
After you transfer data to HubSpot and start implementing your processes into HubSpot tools, you might need to do mass updates of lifecycle stage, contacts and deal owners, and any other property you might get lost in translation. For this, you can use Workflows if the criteria for selecting records for the update is crystal clear.
In case you have some special circumstances that would not be successful with a mass update, make sure to identify the records using lists and do the appropriate manual changes.
If you found this article helpful, you may also enjoy:
Are you ready to get started with HubSpot CRM? Great!
1) Set up your free account.
2) Read our 'Getting Started' post that guides you through the beginning steps.
*If you want to have a quick chat with a HubSpot CRM expert, feel free to book a call below.
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